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Customer Service

Our founder, AP Jones with another Arizona coyote

AllPredatorCalls.com is a full-time "brick & mortar" game call business, with tens of thousands of satisfied customers nation-wide. We sponsor game calling web forums, the annual World Predator Hunting & Calling Expo, The US National Predator Calling Championships, and numerous regional, state, & local coyote hunting contests nationwide. We are in the predator hunting sport and industry for the long run and will strive to 100-0328x500.jpgearn your continued business through fast shipping, low prices, and top-notch customer service.

Our Store Manager is AP Jones, He's an avid predator caller and hunter. He has designed numerous predator and game animal calls including the 100-0291b400.jpgJavelinaHunter.com J-13 Javelina Call, and Arizona Game Calls Coyote Dead, The Black Beauty Series of Predator Calls, and T-Rex to mention a few. Additionally, he often works closely with the who's who of electronic game call & decoy manufacturing in product prototyping, testing, and advanced capability development. Many customer service calls are answered byimg-20131203-131249368x500.jpg AP himself. He's nearly always available to answer a question or give advice on calling products.

Our spacious shipping facility and warehouse is located in St George, Utah.

Customer service hours are from 9 am to 5 pm MST Monday through Friday.  Our contact phone numbers:

Customer Service: (435) 628-8993

Toll Free Order Line: (888) 826-9683

In keeping with our philosophy of being the most competitively priced Predator & Game Animal call source ANYWHERE, and to keep operational costs low, we emphasize the secure Online Ordering and Mail Ordering aspect of our business. 

However, we do take phoned in Visa, Master Card, Discover Card, or American Express orders at our customer service desk. Please note our customer service representatives wear several hats (processing inbound stock deliveries, packing orders, etc.) and it is possible to get our answering service. If you get our answer service, please leave your name and phone number and we will promptly return a call to you.

Which Is Faster, Phone Orders or Online Orders? Online orders are much faster to process and ship. Most online orders are processed, packed and ready to ship within 30 minutes of order! We have a staff of warehouse personnel who pull and pack orders as they come off the server printer. Phone orders do take longer to process and ship as they must process through our billing and invoicing departments prior to going to the warehouse for pulling and packing. In a hurry for your product - Order online!

Shipping:

PLEASE NOTE:

  • Your Billing and Shipping address MUST match on all high value orders.  Your order will be cancelled if they do not match.
  • We DO NOT ship to freight forwarding companies or addresses

We ship both via the US Post Office (USPS) & United Parcel Service (UPS)

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United States Postal Service (USPS): Customers have the option of choosing the from the following two USPS shipping priorities:

  • Priority Mail: Delivered to most destinations nation-wide in 2 to 4 BUSINESS days. An order with a shipping weight of 1 pound or under (2 or 3 game calls or a couple DVD's) costs approx. $5.95
  • Express Mail: Delivered to most destinations nation-wide in 1 to 2 BUSINESS days (NOT GUARANTEED)*. Be aware, an order with a shipping weight of 2 pounds or under costs approx. $21.95 postage.

United Parcel Service (UPS): Customers have the option of choosing the from the following four USPS shipping priorities:

  • UPS Ground (1-5 Business Days): Recommended for items over 3 lbs. shipping weight or bulky items. Depending on your zone, UPS can be faster than USPS Priority Mail and less expensive.
  • UPS 3 Day Select (3 Business Days)
  • UPS 2nd Day Air (2 Business Days)
  • UPS Overnight Air (1 Business Day): Expensive, but gets there overnight.
Please Note
  • Higher value orders, non UPS/USPS recognized addresses (non plus 4 zip codes), shipments to apartments, ect, may require signature upon delivery.  If delivery signature is inconvienant, or no one will be home to sign for the order, UPS offers an Electronic Authorization to leave packages called My Choice.  Sign up for the free service here - www.ups/mychoice/home
  • We reserve the right to change shipping methods if the address verification do not match shipper's address database or if we choose to upgrade methods due to specific or unusual circumstances. Example: You enter a Post Office Box shipping address, and you choose UPS (United Parcel Service) shipping, we may change to USPS (United States Post Office) and ship to your post office box address.

- UPS Shipping Zones and expected delivery days chart -

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Please Note: UPS doesn't count Weekends or Holidays as delivery days.

We now accept ALL International Orders: CLICK HERE for our policy.

Product shipping weights displayed in the shopping cart include shipping & packing materials and are approximant weights.

Terms of Use, Return & Refund Policy (May 1st, 2011)

Mouth Calls, CD's, Videos, Decoys, Ghillie Suits and Camouflage Apparel, Lights, Accessories, etc.

We will provide a full refund or replace with a like item for items RETURNED postmarked within 14 days of purchase meeting the following criteria.

Unopened items: If you make a mistake ordering, and order the wrong item, WE WILL exchange as long as the item is unopened. The customer will be liable for postage/shipping charges for the exchange item back to the customer. We do not refund shipping charges.

Opened Package: Once the package is opened defective DVD's, CD’s, and Cassette Tapes must be returned with original packing. If opened, we WILL NOT provide monetary refund, but will replace defective items with a new item.

Mouth calls cannot be resold for obvious health reasons. We will only refund/exchange mouth calls in unopened packages. We WILL NOT accept returns on Mouth Calls once used or opened. Reasons such as "hard to use" or "I don't like it", "I can't make it sound the way I want to", etc. will NOT be accepted as excuses for return. Be sure of the item you want before ordering - our previous very liberal return policy was abused by a few, ruining it for others.

Remember - We will ONLY refund/exchange mouth calls in unopened packages.

Ghillie Suits and Camouflage Apparel: We will allow exchanges within 5 days of delivery for size related issues or defects. We do charge shipping for "wrong size returns and exchanges". Once used or worn in the field we will not accept returns.

If you have questions about any product, call us toll free before you order to discuss capability, function, quality, etc. 

Non Defective items returned within the 14 Day period WILL BE SUBJECT TO A 20 PERCENT RESTOCKING FEE. 

WE DO NOT REFUND SHIPPING CHARGES ONCE A ITEM IS SHIPPED.

Some items are NOT RETURNABLE due to consumer safety and liability reasons

Those items include: mouth calls, upper receiver assemblies, stripped uppers, bolt assemblies, and barrel assemblies. Once delivered to you they cannot be returned. Please make sure you do the research and confirm the item you are ordering is what you want, need, and require. If you have questions or need advise call us toll free before you order. Inspect upper receiver assemblies & barrel assemblies carefully BEFORE mounting them.

Scopes/holographic optic sights/laser sight systems, and parts (triggers, quad-rails, scope mounts, magazines, chokes, etc.) are non-returnable once they have been mounted to the weapon, fired, or clamped/pinched in a mounting bracket.

All manufacturers’ warranties are in effect and we will gladly assist you with manufacturer contact information.

Electronic Game Calls

ALL RETURNS MUST BE POSTMARKED WITHIN 14 DAYS OF PURCHASE AND ARE SUBJECT TO A 20 PERCENT RESTOCKING FEE

Remote Control Game Calls: As with ALL remote controls, ranges can vary significantly depending on battery state of charge and line of sight obstructions - trees, bushes, brush, etc. Manufacturers remote control range claims are normally based on clear flat terrain under ideal conditions, holding the remote 5 - 6 feet off the ground - NOT HUNTING CONDITIONS. Our experience with remotes from various manufacturers is to expect 1/2 the range claimed under hunting conditions. We will not provide refunds or exchanges for calls not meeting "claimed" remote control ranges by the manufacturer.

We are not a warranty repair center for defective electronic callers. Electronic callers should be return to the manufacturer for repairs. All manufacturers that we carry offer between 1 & 5 year warranties on their electronic callers. We will provide phone numbers and points of contact in the unlikely event you need warranty service.

Be sure of the item you want before ordering - our previous very liberal return policy was abused by a few, ruining it for others. We are not in the business of shipping multiple electronic game calls to customers so they can keep the one they like, and return the rest after use.

If you have questions about an electronic caller, call us toll free before you order to discuss capability, function, quality, etc.

Non Defective items returned within the 14 Day period WILL BE SUBJECT TO A 20 PERCENT RESTOCKING FEE.

WE DO NOT REFUND SHIPPING CHARGES ONCE A ITEM IS SHIPPED.

Pricing Policy / 30 Day Pricing Guarantee

Our pricing policy and philosophy is very simple - If it's on sale today, then you paid to much yesterday. We do not play the "sales" game many retailers engage in - For example proudly announcing "15 percent off" while inflating the retail price by that same 15 percent, essentially selling it at normal retail anyway. However, on occasion, because of our buying power and industry contacts we are offered opportunities for special purchases and bulk discount buys. In these cases, our policy is to pass the savings on to our customers in the form of lower prices.

Our prices are guaranteed for 30 days from date of purchase. If the customer brings it to our attention, that they purchased an item from AllPredatorCalls.com and that the item was later reduced in price at AllPredatorCalls.com within the 30 day guarantee period, we will refund the price difference in the form of a store credit at AllPredatorCalls.com. Please note we will not provide a monetary or credit card refund - store credit only.

Our 30 day pricing guarantee doesn't apply to shipping charges, free shipping offers, and special bonus offers. We do not price match with other businesses.

We reserve the right to make price adjustments / credits at our discretion.

You MUST have a Return Authorization

All Items returned must have a return authorization and be accompanied with:

Name, Address, Phone #, Email (optional), order number, and reason for return. Note: We will not accept items mailed “Postage Due”. The outside of the package must have the Return Authorization number clearly marked - No returns without a Return Authorization will be accepted. Packages returned without authorization will be refused.

Shipping Delays:

Products ordered normally get shipped the next business day.

To minimize delays and ensure prompt shipping, WE STOCK 100 percent of the items we sell - We  DO NOT DROP SHIP from other businesses or manufacturers. We update our out of stock status each day (online) - Items ordered that are out of stock normally will ship within 7 - 14 days unless otherwise noted. You are welcome to call us toll free to check stock status.

We do not control UPS or US Postal Service or their delivery schedules - Severe weather, road closures, aircraft delays, incomplete address, acts of god, etc can all affect delivery schedules. Many rural areas still take 2 days delivery time even with Express Mail. We will not refund shipping charges for UPS or the US Postal Service not meeting there delivery time guidelines.

WE DO NOT REFUND SHIPPING CHARGES ONCE AN ITEM IS SHIPPED.

Electronic Calls:

Electronic Callers & Remote Control units: We are not a warranty repair center for defective electronic callers. Electronic callers should be return to the manufacturer for repairs. All manufacturers that we carry offer between 1 & 5 year warranties on their electronic callers. We will provide phone numbers and points of contact in the unlikely event you need warranty service.

Mouth Calls:

Mouth Blown Calls: We are not a warranty repair center for defective mouth blown calls (except for JavelinaHunter.com & Arizona Game Calls). Defective mouth blown calls should be return to the manufacturer for repairs. All manufacturers that we carry offer between 1 year and lifetime warranties on their call products. We will provide phone numbers and points of contact in the unlikely event you need warranty service.

Legal Information:

Indemnity: You agree to hold harmless and defend AllPredatorCalls.com, Inc and its associates, officers, and subsidiaries from and against any and all liability, claims, costs and expenses for any accident or death, unintentional or otherwise, caused by the use of any item manufactured by or purchased from our online store.

Applicable Law:   Jurisdiction. These Terms and Conditions supersede any other agreement between you and AllPredatorCalls.com, Inc. to the extent necessary to resolve any inconsistency or ambiguity between them. This Web Site is administered by AllPredatorCalls.com, Inc. from its offices in St George, Utah. These Terms and Conditions will be governed by and construed in accordance with the laws of the State of Utah, without giving effect to any principles of conflicts of laws. Any action seeking legal or equitable relief arising out of or relating to this Web Site shall be filed only in the State and Federal courts residing in the incorporated city of St George, Utah, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of or relating to the use of the AllPredatorCalls.com, Inc website.

Game calls often contain small components which are choking hazards to children - KEEP GAME CALLS STORED OUT OF REACH OF CHILDREN

WILD ANIMALS MAY RESPOND AGGRESSIVELY AND ATTACK WHEN USING GAME CALLS

Some states prohibit the use of electronic game call devices. Check with your states Game & Fish department is you are unsure.

Special Offer, Coupon, and Discounts

Special offers, coupon and discount codes cannot be combined.  One discount or coupon per order.

Privacy

We NEVER release customer credit card info or phone numbers to third parties.

Credit Card Security

Secure online orders: Our shopping cart utilizes a completely secure cryptography SSL Certificate which enables encryption of all sensitive information during online transactions. As an enhanced security measure, AllPredatorCalls.com never stores sensitive credit card information on its secure servers, during each visit to our website in which a sale takes place, the customer must enter credit card information.

Errors, Typos, and Changes:

We strive for 100-percent accuracy in pricing, descriptions, and product photographs. However, manufactures change product contents, specifications, and prices without notice. We are human, and may make typos and errors on occasion. Our goal is zero pricing errors and we are confident we have none, in the event one is detected by a customer; we reserve the right to make price adjustments at our discretion.

Contact Information:

Our warehouse is located in St. George, Utah. Customer service hours are from 9 am to 5 pm MST Monday through Friday. Our toll free phone order number is (888) 826-9683. Our customer service/general inquires number is 435 628-8993, our FAX number is (435) 628-8633. Email

Download and print a mail in ORDER FORM

Our mailing address for returns, general correspondence, and orders:

AllPredatorCalls.com
1517 E. 3850 S.
St. George, UT 84790